Shipping & Returns

 

Shipping & Rates:

Because we ship worldwide, we have three different categories for our shipping rates: Domestic, European and All Other Countries. We ship from our home base here in Luzern, Switzerland. All orders shipped to a Switzerland address are considered domestic.

The pricing for each category is as follows.

Domestic Shipping (2-5 Days of Expected Shipping):
1. Small Letter - CHF 3.50
2. Small Package - CHF 5.00
3. Large Package - CHF 10.00

European Shipping (Up to 1 Week of Expected Shipping):
1. Small Letter - CHF 6.00
2. Small Package - CHF 15.00
3. Large Package - CHF 23.00

All Other Countries (1-2 Weeks of Expected Shipping):
1. Small Letter - CHF 6.00
2. Small Package - CHF 18.00
3. Large Package - CHF 30.00

Please check your order immediately after receipt for completeness, accuracy and also check if the quality meets your expectation.

If you do not agree with something, please contact us directly either by email at hello@thestories.ch or by phone/WhatsApp on +41 78 210 38 16. We will get back to you immediately.

Pick-up

You have the opportunity to pick up your ordered products locally in our store. Simply select this option during the checkout process. 

You will find us here:

the stories
Kasimir-Pfyffer-Strasse 16
CH-6003 Luzern

The current opening hours are visible on the website and on social media.

You can also pick up the products outside the normal opening hours. Get in touch with us to arrange the pick up from our mailbox.

 

Return Policy

You can return products within 7 calendar days after receiving the goods.

This is possible if the product is in its original state with labels, unused, complete, unwashed, unworn and in its original packaging. Note: Underwear is not refundable.

Please send it back to the following address or bring it personally during the current opening hours:

the stories
Kasimir-Pfyffer-Strasse 16
CH-6003 Luzern

You will receive the credit for your return on the way you paid the amount of the order. Shipping costs are not refunded.

If you would like to exchange one or more items (for example, to a different size), you can simply contact us by email at hello@thestories.ch or phone/WhatsApp on +41 78 210 38 16 or visit us in person in our store.

Net Orders Checkout

Item Price Qty Total
Subtotal SFr. 0.00
Shipping
Total

Shipping Address

Shipping Methods