Shipping

Shipping & Rates

Because we ship worldwide, we have three different categories for our shipping rates: Domestic, European and All Other Countries. We ship from our home base here in Luzern, Switzerland. All orders shipped to a Switzerland address are considered domestic.

Please note that some countries may charge additional customs fees. These costs must be paid by the buyer. We also cannot take responsibility for delays in shipping due to customs or COVID related delays. 

The pricing for each category is as follows.

Domestic Shipping (2-5 Days of Expected Shipping):

1. Small Letter - CHF 3.50
2. Small Package - CHF 5.00
3. Large Package - CHF 9.00

European Shipping (Up to 1 Week of Expected Shipping):

1. Small Letter - CHF 6.00
2. Small Package - CHF 15.00
3. Large Package - CHF 23.00

All Other Countries (1-2 Weeks of Expected Shipping):

1. Small Letter - CHF 6.00
2. Small Package - CHF 18.00
3. Large Package - CHF 30.00

Please check your order immediately after receipt for completeness, accuracy and also check if the quality meets your expectation.

If you do not agree with something, please contact us directly either by email at hello@thestories.ch or by phone/WhatsApp on +41 78 210 38 16. We will get back to you immediately.

Pick-up Your Order At the stories

You have the opportunity to pick up your ordered products locally in our store. Simply select this option during the checkout process. 

You will find us here:

the stories

Kasimir-Pfyffer-Strasse 14

CH-6003 Luzern

The current opening hours are visible on the website and on social media.

You can also pick up the products outside the normal opening hours. Get in touch with us to arrange the pick up from our mailbox.

Online Ordering

Orders placed via our website can be canceled within 24 hours of ordering by email at hello@thestories.ch or phone/WhatsApp on +41 78 210 38 16 and receiving confirmation from us that we have not already shipped your item(s). After 24 hours orders cannot be canceled.